Shipping policy


Pink Petal Shipping Policy

Thank you for shopping with Pink Petal. This Shipping Policy explains how orders are processed, shipped, and delivered within South Africa.

By placing an order with Pink Petal, you agree to this Shipping Policy.

1. SHIPPING PROVIDER

Pink Petal uses Aramex Store-to-Door courier services for deliveries within South Africa.

Delivery services are provided by a third-party courier company and are subject to their operational schedules, delivery networks, and service conditions.

2. PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • Sales periods
  • Product launches
  • Promotional campaigns
  • Public holidays
  • High order volumes

Orders are not processed on weekends or South African public holidays.

3. ESTIMATED DELIVERY TIMES

Estimated delivery time is:

8–11 business days

Delivery estimates are provided in good faith but are not guaranteed delivery deadlines.

Business days exclude weekends and public holidays.

Rural or outlying areas may experience longer delivery times.

4. DELIVERY DELAYS

Pink Petal is not liable for delivery delays caused by circumstances outside of our reasonable control, including but not limited to:

  • Courier operational delays
  • Weather conditions
  • Strikes or labour disruptions
  • Public holidays
  • Load shedding
  • Civil unrest
  • Natural disasters
  • Incorrect customer information
  • High shipping volumes
  • Delays within the courier network

While Pink Petal will make reasonable efforts to assist customers with tracking and support, delivery timelines are estimates only and are not guaranteed.

Nothing in this policy limits consumer rights that cannot legally be excluded under South African law.

5. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

  • Shipping information is accurate and complete
  • Someone is available to receive the parcel where required
  • Contact details are correct

Pink Petal is not responsible for failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Additional shipping fees may apply for returned, redirected, or re-delivered parcels.

6. ORDER TRACKING

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and courier communications.

7. LOST, STOLEN, OR DAMAGED PARCELS

Risk in the goods passes to the customer upon delivery to the supplied address.

If your parcel arrives visibly damaged, please notify Pink Petal within 48 hours of delivery and provide supporting photographs.

Pink Petal is not responsible for:

  • Parcels stolen after confirmed delivery
  • Delivery delays caused by the courier
  • Incorrect delivery information provided by the customer

However, we may assist in opening courier investigations where appropriate.

8. SHIPPING FEES

Shipping fees are displayed at checkout and may vary depending on location, promotions, or order size.

Pink Petal reserves the right to adjust shipping fees at any time without prior notice.

9. CONTACT INFORMATION

For shipping-related queries, contact:

Email: pinkpetalsa@gmail.com

10. GOVERNING LAW

This Shipping Policy is governed by the laws of the Republic of South Africa.